Customer Service
The Cuba Cheese Shoppe is committed to providing our customers with exceptional customer service! As a family owned business, we know it takes hard work and dedication to keep our customers coming back year after year.
Meet our Cheese Heads!
Jeff Bradley – The Big Cheese – Owner & President
Jeff started out in the super market business after getting out of the Navy and completing his degree at Godley Beacom College in Wilmington Delaware in the early 70’s. He owned and operated the Alfred Shurfine and the Cuba Shurfine through the 70’s and 80’s. In 1991, he sold the Shurfine in Cuba (now the Giant) and bought the Cuba Cheese Shoppe. He has expanded the business two-fold by adding the truck delivering program and expanding our retail shop. Jeff is a diehard Yankee’s fan, enjoys playing golf, and adores his three cats – Henry, Sally, and Frankie.
Jane Bradley – The “Trying to Retire” Vice President of Operations
Jane is the work horse behind the retail store. She is the main buyer of all the products and cheeses you see in our Shoppe. She created the first website and spearheaded the Annual Macaroni & Cheese Bake Off! Jane enjoys playing golf, boating and quilting. She is the mother of three awesome children – Sarah, Rebecca, and Justin.
Favorite Cheese - Swiss on Rye
Annie McCumiskey – Snack Pack Connoisseur – Retail Store Manager
Born Date: September, 2010
Annie was has lived in Cuba, NY her whole life. She joined us in 2010 as the Retail Store Manager. She enjoys cold beer at Carpies in the summer time and time with her family. She is noted for making incredible Snack Packs for our customers. She is married to Tim and they have created the Brady Bunch family – Skylar, Hannah, Autumn, Ashton, Benson and Grady.
Favorite Cheese - Cuba 4 Year Cheddar
Sarah Bradley – Road Warrior – Sales & Marketing Manager
Born Date: June, 2011
Sarah joined the team in 2011 to help grow the business in both the wholesale and mail order departments. She has hit the road trying to expand the wholesale customer base in Buffalo and Rochester. Her biggest accomplishment thus far is rolling out the brand new website. She enjoys rugby, her dog Rosco and spicy food. At a demo, she once handed out a piece of cheese to an older gentleman and he ate it right out of her hand.
Favorite Cheese - Cuba 4 Year Cheddar
Nancy Burdick – Bean Counter – Office Manager
Born Date: May, 2000
Nancy controls all aspects of the finances in the office; coordinates all of the mail orders; and speaks with many of our customers and vendors on a daily basis. The most bizarre customer situation was when she shipped 20-2 ½ pound blocks to an annual customer only for them to receive motor parts instead of cheese. Married to Blair, they have two children, Madison and Nathan.
Favorite Cheese - Cuba 4 Year Cheddar
Pattie Schmidt – 40# Cheese Master
Born Date: March, 2002
Patty has worked in the Shoppe for 10 years! She enjoys crafting and time with her grandchildren. She was once a Flower Child in the 60's and loves Rock n' Roll Music. Her record for cutting 40# cheddar blocks in one day is 11! Patty is married to Jack and they have four children – Amy, Brandon, Corey, Drew – and 2 grandchildren – Dillon and Jackson.
Favorite Cheese - Cuba 2 Year Cheddar
Denise Luzier – Truck Order Commander
Born Date: November, 2002
A native of Cuba, Denise not only helps customers in the store, but she fills all of the truck delivery orders! On most days, you will find Denise in the corner talking to herself; don’t worry, she isn’t crazy, we hope. Denise and her husband Lauren have two children - Abbey and Drew.
Favorite Cheese - Cuba Extra Sharp Cheddar
Kathy Brewer – Quality Control & Customer Service Queen
Born Date: November, 2007
If you stop into the Shoppe, most likely you will be greeted and waited on by Kathy. Her bubbly personality is infectious and she keeps a close eye on every aspect of the retail store! She isn’t afraid to tell you how it is and the way things should be done. Kathy enjoys hot tubbing, gardening and her grandchildren. She is married to Terry and has one son, Josh, and two granddaughters – Paisley and Rylan.
Favorite Cheese - Extra Sharp Cuba Cheddar
Shannon Halsaver – Weekend Warrior
Born Date: January, 2010
Shannon works on the weekends when our Shoppe is the busiest! She has many hobbies – photography, crocheting, jewelry making, movie watching – and enjoys all her nieces and nephews. She loves hiking and taking pictures of nature. Shannon lives with her puppy Merlin, kitty Holly, fish, Lafayette and guinea pig Mallyumkin.
Favorite Cheese - Manchego
Amie Johnson – Basket Lady and NEW Mommy
Born Date: December 2011
After a crazy Christmas season last year making gift baskets for the Shoppe, Amy was hired on for the retail store year round. She studied at West Virginia University in Forensic Science and hopes to be in the CSI unit someday (in real life, not the TV show). On Saturday, November 17th she gave birth to a baby girl, Natalie!
Favorite Cheese - Extra Sharp Cuba Cheddar
Rebecca Bradley – Gopher
Born Date: May, 2012
Rebecca recently joined the team after moving back from Florida. She takes care of all of the bulk food in the store and anything else Jane makes her do. She is a dedicated employee with an accounting background with a degree from Elmira College. She enjoys her cat Lenny, Lifetime television and Franks Red Hot.
Favorite Cheese - 2 year Extra Sharp Cuba Cheddar
Darcy Rogers – Master Mail Order Packer
Born Date: November, 2007
Darcy is in charge of our Mail Order Department. During our busy season (Christmas), Darcy is in charge of our temporary staff of 12; getting over 800 packages out each day; and organizing the products for all those packages. In the off season, she helps label cheese and sends out packages on a daily basis. She maintains a great relationship with the FedEx and UPS guys. Darcy is married and loves animals.
Favorite Cheese -Extra Sharp Cuba Cheddar
Janine Ellington – Fundraising Coordinator & Customer Service Professional
Born Date: March, 2009
Janine started with the company years ago as our first truck driver! She now coordinates all of our fundraising groups and orders. She also maintains all of the current pricing of all the products in the store. She thoroughly enjoys working with our customers and fundraising groups. She is married to James and has a daughter Erica, son Bradley, and granddaughter Emily.
Favorite Cheese - Cuba 2 Year Cheddar
Jennifer Sawaya - Grocery Guru
Born Date: August, 2012
Jen joined the team in August socking the shelves in our grocery department and helping our customers with all of their cheese needs. Jen is enthusiastic, loves karaoke and the older customers seem to take a liking to her. Jen lives in Cuba with her father.
Favorite Cheese - Cuba 4 Year Cheddar
Gail Jones - Tree Hugging Clerk
Born Date: August, 2012
Gail not only cuts the cheese, she helps out in every department of the Shoppe. She is a team player and enjoys helping the customers at the register. She is known for making unique wind chimes, shaving her head and sleeping in a tent outside of her house. Gail has two girls, Mary and Jessica and loves all of her grandchildren.
Favorite Cheese - Rosemary Goat Cheese
Angela Smith – Cheese Peddler I
Born Date: September, 2006
Angela started driving truck for the company over 5 years ago and enjoys every minute of it! She is known for her spunky, go-getter attitude and can lift three times her weight. She enjoys running 10 miles a day and working out. She is married to Chad and they have three kids – Evan, Alivia and Adam.
Jon Zimmerman – Cheese Peddler II
Born Date: November 2007
Jon joined the company 4 years ago driving truck all over Western NY. He is best known for his dry humor and great work ethic. He enjoys golf, his dog Thunder and fine cigars. He is married to Betsy.
Justin Bradley – Cheese Peddler III
Born Date: April 2012
Justin just recently came onto the truck delivery team after his tenure with the Basket Company in Jamestown, NY. An avid BBQ Master, Justin enjoys Can Jam, golf, and playing with his dog Ivy. Justin is married to Brittany.